Healthcare Quality Improvement and Patient Safety

Course Overview

This 3-day course is designed for highly qualified healthcare professionals who are dedicated to enhancing the quality of care and improving patient safety within their organizations. The course offers an in-depth exploration of advanced quality improvement (QI) methodologies, including Lean, Six Sigma, and the Model for Improvement, alongside strategies to reduce patient harm and optimize clinical outcomes. Participants will engage with evidence-based practices, case studies, and hands-on activities to implement sustainable, data-driven improvements that enhance patient care, reduce errors, and promote a culture of safety. The course emphasizes practical applications, leadership skills, and a system-wide approach to driving healthcare excellence.

Benefits of Attending

Advanced Expertise: Gain a deep understanding of quality improvement methodologies and their real-world applications in healthcare.
Enhanced Patient Safety: Learn evidence-based strategies for identifying risks, preventing harm, and improving patient safety.
Improved Clinical Outcomes: Equip yourself with the tools to enhance the quality of care, reduce errors, and optimize patient experiences.
Leadership Development: Build leadership skills to effectively implement and lead quality improvement initiatives across healthcare teams.
Practical Tools and Techniques: Learn hands-on strategies for data collection, analysis, and decision-making in the context of QI and patient safety.
Networking and Collaboration: Engage with peers and experts in the field to exchange ideas and strategies for improving healthcare systems.

Course Objective

Understand and apply advanced quality improvement frameworks and methodologies.
Lead patient safety initiatives and manage risks associated with healthcare delivery.
Analyze healthcare processes to identify areas for improvement and implement targeted interventions.
Use data and metrics to monitor, evaluate, and sustain quality improvement efforts.
Foster a culture of safety within healthcare organizations by engaging staff and patients in safety initiatives.
Demonstrate effective leadership and change management techniques to drive improvement across multidisciplinary teams.

Who Should Attend

Healthcare executives, managers, and administrators seeking to lead quality and safety initiatives in their organizations.
Clinical leaders (physicians, nurses, allied health professionals) interested in improving care delivery through quality improvement.
Patient safety officers, risk managers, and healthcare quality professionals.
Healthcare policy makers and consultants involved in system-wide improvement strategies.
Clinical educators and trainers focused on embedding quality improvement and patient safety practices into healthcare curricula.
Researchers and academicians working on healthcare improvement initiatives.

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Course Outline

Session 1

The Importance of Quality and Safety in Healthcare

Defining healthcare quality and patient safety: Key principles and frameworks.
The relationship between quality care, safety, and patient outcomes.
The impact of quality improvement on organizational performance, patient satisfaction, and clinical results.
Key drivers of quality improvement and patient safety (e.g., policy, regulations, patient-centered care).

Session 2

Quality Improvement Methodologies and Models

Overview of quality improvement (QI) models: Lean, Six Sigma, PDSA (Plan-Do-Study-Act), and the Model for Improvement.
How to choose the right QI methodology for specific healthcare challenges.
Case studies: Success stories from healthcare organizations using QI models to improve outcomes.
Hands-on exercise: Applying the Model for Improvement to a healthcare process.

Session 3

Patient Safety: Identifying and Preventing Harm

Understanding the key concepts in patient safety: Adverse events, near misses, root cause analysis.
Common sources of patient harm in healthcare settings (e.g., medication errors, infections, falls).
The role of reporting systems (e.g., incident reporting) in improving safety.
Implementing patient safety protocols: Standardization and checklists.

Session 4

Hands-on Lab: Conducting a Root Cause Analysis

Group exercise: Conducting a root cause analysis of a healthcare safety incident.
Identifying contributing factors and potential system failures.
Developing actionable recommendations for preventing future incidents.

Session 5

Data-Driven Decision Making in Quality Improvement

The role of data in QI: Collecting, analyzing, and using healthcare data to drive improvement.
Key performance indicators (KPIs) for healthcare quality and safety.
Creating and interpreting dashboards to monitor and evaluate quality improvement initiatives.
Case study: Using data to drive improvements in patient flow, medication administration, and clinical processes.

Session 6

Reducing Variability in Healthcare Processes

Understanding process variability and its impact on patient outcomes.
Applying Lean principles to eliminate waste and reduce inefficiency in healthcare settings.
Standardizing processes to ensure consistent, high-quality care delivery.
Hands-on exercise: Mapping a healthcare process to identify areas of waste and inefficiency.

Session 7

Leadership in Healthcare Quality and Safety

The role of leadership in fostering a culture of safety and continuous improvement.
Strategies for engaging multidisciplinary teams in quality improvement efforts.
Leading change: Overcoming resistance and managing the human side of improvement.
The importance of transparent communication in building trust and accountability.

Session 8

Hands-on Lab: Leading a Quality Improvement Initiative

Group work: Design a quality improvement initiative to address a specific healthcare challenge (e.g., reducing readmissions, improving infection control).
Identify key stakeholders, resources, and metrics for success.
Presenting and receiving feedback on proposed initiatives.

Session 9

Measurement and Evaluation in Quality Improvement

How to measure the impact of QI initiatives on patient outcomes, safety, and satisfaction.
Methods for assessing the sustainability of improvements: Audits, ongoing monitoring, and feedback loops.
Using benchmarking and comparative data to evaluate organizational performance.
Case study: Evaluating the effectiveness of a hospital-wide hand hygiene initiative.

Session 10

Patient-Centered Approaches to Quality and Safety

Incorporating the patient voice in quality improvement and safety initiatives.
Measuring and improving patient satisfaction and engagement through QI.
Designing patient-centered care models: Aligning QI with patient preferences and values.
Real-world example: Integrating patient feedback into quality improvement cycles.

Session 11

Scaling and Spreading Quality Improvement Efforts

Strategies for scaling successful quality improvement projects across multiple units or organizations.
Building a system-wide culture of continuous improvement and patient safety.
Engaging stakeholders at all levels to support QI initiatives.
Building a framework for spreading best practices across the organization.

Session 12

Capstone Session: Designing a Healthcare Quality and Safety Action Plan

Group project: Design a comprehensive action plan for improving healthcare quality and patient safety within an organization.
Define objectives, timelines, resources, and measures of success.
Presenting the action plan to the class and receiving feedback.

Reasons to choose Delfino Group

Delfino Group is recognized for its customized learning solutions, expert instructors, and global reach. We blend theoretical knowledge with practical applications, ensuring every participant gains actionable insights

Training Services

1. Do you offer job placement assistance after completing a course?

While we do not provide job placement services after the training course, we are confident that our programme equips you with the necessary tools and knowledge to enhance your career prospects and promote career growth. Our training courses are designed to empower you with valuable skills and expertise to excel in your chosen field.

2. Do you provide assistance in Hotel Accommodation?

Yes, here are the following options we can offer to assist you:

Corporate Discount – We can extend our corporate discount to participants staying at the same hotel, if we have any. Please enquire about the availability of this discount when you register for the training course.

Nearby Hotel Suggestions – If you prefer other accommodations, we can provide a list of nearby hotels to suit your needs and budget.

Feel free to go through hotel booking platforms on the internet to find the most cost-effective for you.

3. Can you help me obtain visa?

Yes, we provide assistance by issuing a Letter of Invitation stating that you are confirmed to attend our training.

4. Where are your training courses held?

We offer multiple international training venues, which can be accessed through our locations tab.

Our training courses are conducted at partnered hotels located within the specified training areas. Please note that venue assignments may vary based on availability. For the most current information, do not hesitate to contact us at info@delfinogroup.com

5. Who is the senior consultant itching the training course?

We value transparency and are happy to provide our instructor’s profiles upon request. If you would like to learn more about our instructor's qualifications, expertise and experiences, please email us at info@delfinogroup.com

6. Do you offer customized training course for organizations?

Yes, we do. We provide tailored training courses designed to meet the specific requirement of a larger group of individuals. These customized training courses can be conducted in both classroom and online formats, allowing you the flexibility to choose your preferred dates and duration.

Please contact us at info@delfinogroup.com to discuss your group’s training needs, and we’ll work with you to create a personalized training course that aligns with your objectives.

7. What types of training delivery do you offer?

We offer two main training formats to cater to different preferences and needs:

Classroom Training Delivery – Our traditional classroom-based training courses provide a face-to-face learning experience with subject matter experts. You’ll benefit form in-person interactions, hands-on exercises and a structured classroom environment.

Online Training Delivery – We also offer convenient live/online training courses that you can access from anywhere with a stable internet connection. These courses provide flexibility and allow you to learn anywhere, making them suitable for busy schedules or remote learning.

8. Do you provide certificates?

Upon successful completion of the training course, you will receive the Delfino Group certificate of completion.

Registration, Fees & Payment

1. Do you offer corporate rates?

Certainly, we do provide corporate rates tailored for organizations seeking to enrol multiple employees in our training programs. To facilitate this, we encourage you to make a formal request via email addressed to info@delfinogroup.com. We’ll be delighted to discuss and offer a suitable arrangement for your corporate needs.

2. Is there a discount for more than one registrant per training course?

Yes, special discounts are available upon request if you have more than one registrant for a course. For further information please email us at info@delfinogroup.com

3. What is included in the fees?

Classroom

It covers your Course fee
Provision of a world-class subject matter expert to deliver this training
Meeting at a hotel venue corresponding to your chosen session
Welcome food and drinks, AM / PM snack, and Buffet Lunch
All the required course materials will be provided on the first day at the venue.

Digital course materials (pen drive)
Course completion certificates
Designing and administration of Pre-& Post Course Assessments
Preparation of participant’s Performance and Appraisal Report, if required
Issuance of Letter of Invitation for delegates needed visa processing, if required

Online

It covers your course fee
Provision of a world-class subject matter expert to deliver this training through live/virtual delivery
An electronic copy of the training manual and relevant hand-outs
Issuance of The Delfino Group e-Certificate of Completion
Administration of Pre-& Post Workshop Assessments
Link access of online platform acceptable to both parties

4. How can I pay for the training course?

We offer two convenient payment options:

Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.

Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.

5. Can I transfer or defer my course registration?

Yes, we do allow registration transfers in the event that you are unable to attend the training course. To initiate a transfer, please send us an official email requesting the change. We’ll guide you through the transfer process and ensure a smooth transition of your registration to another eligible participant.

6. When should I expect to receive confirmation of registration?

7. How can I register for a course

You can email us your intention to register at info@delfinogroup.com. Our team will guide you through the registration process and provide assistance you may need.

Schedule, duration & Timing

1. What is the course schedule or availability?

Our training course sessions are scheduled and posted on our website for your convenience. However, we understand that there may be specific requirements for your group. If you have a preferred venue and specific training dates in mind, please feel free to email us at info@delfinogroup.com where you can Propose your preferred location & date” of your preferred training course.

2. What are your course timings?

Our course timings slightly vary between the cities we offer our training courses. Please let us know of your preferred course and session (dates/venue) through email at info@delfinogroup.com. Alternatively, you may call/WhatsApp us at +91 9987 40 1119.

3. Is your online timings standard our can be adjusted?

We understand that time zones may be different between our Senior Consultants and our delegates. Our standard online course timings may be adjusted upon confirming the programme. Our team shall communicate between the confirmed registered delegates and suggest a suitable course timing for all.

4. How many hours in a day is your training course

Our standard course duration for our classroom programmes is 6 hours per day while our online session is 5 hours per day.

5. How long are your training courses?

Our training programmes are designed to be concise yet comprehensive, focusing on professional development. The duration varies based on the specific course content and objectives – we normally offer programmes between 3 – 10 days. However, our emphasis lies in delivering interactive and engaging sessions that prioritize depth of learning within a condensed time frame. This approach ensures participants acquire substantial knowledge and skills efficiently.

About Us - The Delfino Group

1. Does Delfino Group adhere to any quality management standards?

Our courses offered have been assessed by CPD providers, ILM, European International University, NASBA,etc for ensuring a commitment to quality and excellence in our operations and services.

2. Which industries do you cover?

Our training courses span across diverse industries, encompassing sectors such as but not limited to:

Business Intelligence & Data Management

Leadership, Strategy and Innovation

Marketing and Business Development

Banking & Financial Regulations

Project & Process Management

Energy

Finance & Business Acumen

Technology

Healthcare Management

HR & Organizational Behaviour

Public Sector Management

Government Affairs

Our commitment lies in continuously refining and expanding our training course offerings to align with evolving industry landscapes. We encourage individuals to explore our website or engage with our dedicated support team for the latest information on available courses, ensuring access to the most pertinent and current educational resources.

3. Is the Delfino Group certified or recognized by any industry standards?

Yes, The Delfino Group is certified and recognized by several prominent industry standards. Specifically, it holds certifications from ILM, Continuing Professional Development (CPD), Project Management Institute (PMI), International European University,etc.